FACTORS FOSTERING USER AND CUSTOMER EXPERIENCE.
We live in a world that is so dynamic such that everything is fast changing because of various reasons. The change factor is even considered a normal thing in many sectors of the economy. Business sector is the top most sectors than is faced with the rapid rate of change because of the technological advancement in the sector. Improvement of every business is much dependant on the business being able to deal with the frequent changes that faces it. User and customer experience is a fundament thing that any business that tries to neglect it will be gradually faced out of the market unawares.
The business must realize that the customers does not live in a static environment and thus their taste and preferences are subjected to constant change and since they are king in any business their changing demands must be met for the business to remain relevant in the market. User and customer experience in any kind of business are influenced with various factors. Some factors are:.
Maturity of the organization.
The ability of the organization to create strategies that will ensure that a attractive customer experience is constantly maintained is referred to as a mature organization. A mature organization succeed by testing each activity that may develop customer experience and ensure that the customer’s needs are aligned to their products and services.
Examination of the feelings of a person concerning a good tends to be trivial in the present mode of corporate operation. A customer would only react against a product after buying it and using it and noting its significance as well as demerits. We all know that most people have the tendency to table their feelings on social media and the response on the social media would be contingent on his or her judgment on social media. Discontented clienteles would clearly have undesirable attitude about the good and would post it in almost all the sites for people to see and cease from purchasing the product. On the contrary, if the Client was interested by product they would have pleasant comments about the merchandise would follow and individuals would have an optimistic like towards the product. A point where there is an increase in the number of clients that express their feeling about the product on a social media, it becomes evident that the companies have a high number of clientele. This rises from the reasoning that good comment about a product would invite high number of opinions. The feeling of customers also has an influence on business entities. If a client leaves a unpleasing reply about the services provided by the company, it would an obligation of the firm to sought out point where they might have missed the mark and clean the bad reputation about then customer.